Because GINNI pieces are made to order and tailored to the measurements or fit details submitted with your order, returns, exchanges and refunds are accepted only where the piece is received with a manufacturing or material defect.
Defective pieces
If your piece has a manufacturing or material defect, please contact ginnithelabel@gmail.com within 24 hours of delivery with your order details and an unboxing video in which the issue is clearly visible.
Once the defect has been reviewed and confirmed by the GINNI team, we will arrange the appropriate return, exchange or refund.
Refund timing
Where a refund is approved, GINNI will process it to the original payment method within 7–10 business days. Your bank or payment provider may require additional time to reflect the credit.
Non-defective pieces
Returns, exchanges and refunds are not available for change of mind, preference, or other reasons where the garment is not defective.
Measurement responsibility
Please review the measurements or fit details submitted with your order carefully. If anything appears inconsistent before cutting, our tailoring team may contact you for clarification.