Refund policy

Because GINNI pieces are made to order and tailored to the measurements submitted with your order, returns, exchanges and refunds are accepted only where the piece is received with a manufacturing or material defect.

If the piece has some manufacturing defect, please contact ginnithelabel@gmail.com with your order details and unboxing video in which the issue is visible within 24 hours. Once the defect has been reviewed and confirmed by the GINNI team, we will arrange the appropriate return, exchange or refund. 

Returns, exchanges and refunds are not available for change of mind, preference, or other reasons where the garment is not defective.

Please review the measurements submitted with your order carefully. If anything appears inconsistent before cutting, our tailoring team may contact you for clarification.

You can always contact us for any question at ginnithelabel@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at ginnithelabel@gmail.com.